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Timelines, rates and everything that happens from the moment you confirm your order until it reaches your door.
Rates by destination from our warehouse in the United States. Checkout shows the exact cost before you pay, based on the shipping address country.
| Method | Cost | Estimated time |
|---|---|---|
| Standard shipping | $5.99 | 5–8 business days |
| Express shipping | $14.99 | 2–3 business days |
| Free standard | Free | Orders from $75.00 |
| International · Colombia, Guatemala, Peru | $21.00 | 8–15 business days |
| International · Argentina, Chile | $26.00 | 8–15 business days |
| International · rest of world | $26.00 | 8–15 business days |
These are the timelines, rates and conditions that apply to all orders.
We prepare every order in 1–2 business days. Made-to-order pieces (108-bead malas, custom couples' sets and special sizes) may take up to 5 business days. Business days are Monday to Friday, excluding holidays.
Transit times count from the moment the package leaves the workshop, not from the purchase date, and do not include customs or carrier delays. Free shipping applies only to the standard method within the United States and Puerto Rico. International orders have a flat rate by destination, with no free shipping, and checkout shows it before you pay.
We ship to Mexico, Colombia, Chile, Spain and most countries in Latin America, Europe and North America. Import duties and taxes are paid by the recipient (including VAT outside the United States) and are paid to the carrier or local customs; checkout tells you before you pay. Some destinations are not available yet: checkout does not offer them. If a package is refused due to unpaid duties and returns to our workshop, we refund the value of the pieces minus shipping costs.
As soon as your package leaves the workshop you receive an email with your order number (AO-XXXXXX) and the carrier's tracking link. You can check it any time on Track my order with your order number and email, no account needed.
Please check your address before confirming. If you spot an error, email hola@animaonze.com within the first 12 hours and we will fix it at no cost. Once the package has shipped we cannot change the destination; if it comes back due to an incorrect address, we resend it with a new shipping charge.
If your package arrives damaged, pieces are missing, or it does not arrive by the estimated date, write to us within 14 days of that date with your order number and, if possible, photos. We resolve it with a replacement or a refund, whichever you prefer. Packages marked "delivered" by the carrier but not received are investigated with the carrier before being replaced.
For any question about your shipment: hola@animaonze.com. We reply within 24 business hours.
Wrapping, your gift note and no prices inside the package. You can ship it straight to the recipient.
Turn it on in the cart with “Gift mode”.
See gift ideas