Privacy policy

This policy explains what data we collect when you use animaonze.com (the "Site"), what we use it for, who we share it with, and what rights you have.

1. What data we collect

• Account data: name, email address and password (encrypted) when you create an account.
• Order data: shipping and billing address, phone number, pieces purchased, amount and shipping method.
• Payment data: processed by Stripe; we never store your full card number. We only receive the last four digits, the card brand and the payment status.
• Usage data: pages visited, searches, products viewed, intention quiz result, preferred language and currency.
• Technical data: IP address, device and browser, collected automatically.
• Communications: messages you send us through the contact form, email or social media.

2. What we use it for

• Processing and shipping your orders, and keeping you informed of their status.
• Managing your account and the Círculo Ánima points program.
• Answering your questions and return requests.
• Sending you news and offers by email only if you subscribe; you can unsubscribe at any time from the link at the bottom of every email.
• Improving the Site: which pieces people love, what they search for and what breaks.
• Preventing fraud and meeting legal and tax obligations.

3. Who we share your data with

We never sell your data. We share it only with providers who help us operate, under contracts that require them to protect it:

• Stripe (payments), Supabase (database and authentication, with servers in the United States), Cloudflare (hosting and security), shipping carriers (name, address and phone only, for delivery), and our transactional email and newsletter provider.
• Authorities, when required by law.

4. Cookies

We use strictly necessary cookies (session, cart, language and currency) and, with your consent, analytics cookies to understand how the Site is used. Manage your preferences from the cookie notice or your browser. Blocking necessary cookies may prevent the cart or checkout from working.

5. How long we keep your data

Order data is kept for as long as tax and accounting obligations require. Account data is kept while the account is active; if you delete it, we erase or anonymize your data within 30 days, except what we must retain by law.

6. Your rights

You can access, correct, download or delete your data, object to its use for marketing, and withdraw your consent at any time. To exercise any of these rights, write to hola@animaonze.com from the email associated with your account; we respond within 30 days at most. If you are not satisfied, you may contact the data protection authority in your country.

7. Security

All traffic is encrypted (HTTPS), passwords are stored with irreversible encryption, and only the staff who need it to serve you can access your data.

8. Contact

Ánima Onze · hola@animaonze.com